The term ‘Celtic Forest’, ‘us’, ‘we’ and ‘our’ refers to the company Celtic Fforest Ltd trading as Celtic Forest., whose office is:
Unit B1 SA1 8QY Business Park,
Registered in England and Wales under company number: 09972801. The term ‘you’ or ‘your’ refers to the customer.
Please read this document carefully before placing your order. We reserve the right to change these terms and conditions from time to time. Any such changes shall not affect any contract existing between us at the time of such change. Please check them before you make any new purchase. We advise you to print and keep safe a copy of these terms and conditions for your reference.
Sale of Celtic Forest Products
By placing an order with us, you are accepting these terms and conditions. These conditions do not affect your statutory rights.
Your personal information, including payment details will be used in the strictest confidence. You are assured that all on-line transactions through our website are secure.
Once you have selected your product, add the items to your shopping basket. Then simply following the prompts on screen for your billing and delivery details, finally select your payment method and, when you are ready, submit your order.
On completion of your order, a screen will appear confirming the information you have given us. At this stage you will have the chance to make any changes to your selected furniture, delivery address and payment details.
When you are sure your order is correct, click the ‘submit’ button. You will automatically view a ‘Thank You’ page. A confirmation email of your order will be emailed straight away to the email address that you provided in the checkout process.
Within two working days you will receive a further email outlining the delivery process.
Should you want to contact us for any reason, please e-mail us at email@example.com where a member of our team will be able to assist you.
Cancellations & Refunds Before Delivery
If, after having placed your order, and before your item has been delivered, you have a change of heart for whatever reason, you may cancel your order with us without penalty within 7 days from the date we accepted your order. All you need to do is advise us in writing by e-mailing us at firstname.lastname@example.org quoting your name, address and order number. Once we acknowledge receipt of your cancellation, you will receive a full refund using the same method as your original payment. A cancellation notice, together with your receipt, will be will be emailed to you.
Termination of contract shall be without prejudice to the rights and duties of either you or us as agreed in these terms and conditions (with or without appendices) prior to termination.
Please note PayPal and credit/debit card refunds can take up to 7 working days to reach you from the date that we process the repayment request.
Furniture Cancellations & Refunds After Delivery
If after your order has been delivered you are not satisfied you have 7 working days from receipt of your furniture in which to advise us via email at email@example.com quoting your name, address and order number that you do not want to keep the furniture.
After we have acknowledged your request, we will email you a RMA (return merchandise authorization) number and ask that you do the following to assist with the safe return of the furniture:
a) You must ensure that the furniture is returned in the condition in which it was received. We will not be able to make a refund if there are any signs of damage or misuse. The RMA number should be clearly written on the package.
b) We will liaise with you to discuss preferred date and time for collection.
d) Once the furniture has been received and inspected and compliance with our terms and conditions of business has been checked, we will confirm the refund amount due to you by e-mail and make the repayment promptly within 7 days.
e) Refunds do not include the ‘initial delivery charge’ and the ‘return cost of collection’ of the furniture back to our warehouse.
A final cancellation notice together with your receipt will be emailed to you.
Faulty Goods – Cancellations & Refunds
Any flaws listed in an item’s description when ordered are not subject to rectification under this section.
Any faults arising with the wooden structure, as a result of faulty manufacture will be repaired free of charge. This excludes damage caused by maltreatment, colour fastness and normal wear and tear. In such an instance please email us the details including your order reference number and a full description of the fault (with photo if possible) to our Customer Sales team at firstname.lastname@example.org.
Upon receipt of your email we will explain our collection and repair service to you.
All bona fide manufacturing faults will be repaired free of charge. We do not offer refunds or accept cancellations on faulty items after 7 days from when you accepted delivery of your furniture.Gifts that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty.
Payment and Prices
Payment for your order must be made in accordance with our purchase procedure.
We accept credit and debit cards including MasterCard, Visa, Visa Electron, Solo and Maestro and also PayPal. Payment by cash on delivery is not accepted. We do not offer credit facilities.
Upon receipt of your card payment and successful processing of your order, we will send you an order confirmation by email. This also serves as a receipt.
We are careful to ensure that all prices displayed on our website are accurate, but in the unlikely event that the price is incorrect, we will inform you of the correct price and give you the opportunity to purchase at the correct price, cancel or re-select.
All prices on our website are in pounds sterling (GBP) and are inclusive of any tax but, given the wide ranging locations of our client base (some near, some far), are exclusive of delivery charges.
All our financial transactions are handled through our payment services provider, PayPal. You can review the PayPal policy at www.paypal.co.uk. We will share information with PayPal only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.
If, for any unforeseen circumstances, we cannot supply your order we will inform you of the situation and you will not be charged. If you have already made payment then this payment will be refunded in full. We will not accept claims for any form of extraneous compensation, only for the direct refund of the purchase price of the furniture ordered.
Delivery & Collection
We can deliver to any worldwide location. All purchases are subject to our delivery quotation at time of purchase and receipt of full payment (including delivery charges). Customers are reminded that in the event of a return, this can only be made at their own expense.
Furniture and Larger Items Delivery Process
For larger furniture items a member of our delivery team, who will advise the day we are next delivering to your area, will contact you in advance. Whilst we cannot state an exact time of delivery we can indicate whether it will be a morning or afternoon delivery. If this initial delivery date does not suit your schedule then we will offer you an alternative date. Although this might not be until the delivery van is next in your area. We shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods unless caused by our negligence.
As all deliveries need to be signed for, we are unable to leave your furniture if no one is present to personally receive a consignment, whereupon it will be returned to our warehouse in Wales. Our dispatch Department will then contact you to arrange a new delivery date. In such instances of ‘non-delivery of goods’, a further delivery charge will be applied to cover redelivery costs.
As soon as we have delivered your order to you, you will be responsible for the goods. Please note that, in the UK, we deliver between the hours of 9am to 5pm Monday to Friday only.
Collection of your furniture
Personal collection of purchased goods from our workshop is available by appointment. Please email us here: email@example.com
Goods Damaged in Transit
If your furniture has been unwrapped in your home by our delivery team and there are signs of transit damage, this is what you can do.
i. You can refuse the furniture and it will be reloaded onto the delivery van. Our driver will report it to the Sales Office and they will contact you to discuss.
ii. If the furniture is repairable, we will repair it at our cost and re-deliver it to you free of charge.
iii. In the event that a repair cannot be made, we will give a full refund.
iv. A full refund shall be limited to the original purchase price paid for the unsatisfactory furniture.
Your statutory rights are not affected.
For small to mid sized items, Celtic Own brand and Our Friends Brands, please see our returns policy page here.
We shall not be held liable to you for any failure or delay in performance of our contract if it is due to an event beyond our reasonable control, including, without limitation, acts of God, war, industrial dispute, fire, flood, tempest and national emergencies and if so delayed we shall be entitled to a reasonable extension of time for performing such obligations.
The contract between us shall be governed by the laws of England and Wales.
Service & Complaint Procedure
Our continued success depends entirely on our customers’ satisfaction with our service, and on the quality and reliability of the wood products we sell.
Whatever assistance you need, please do not hesitate to e-mail us at: firstname.lastname@example.org.